CUSTOMER ADVICE & INFORMATION

You will find below a list of our frequency asked questions split into different sections customer services, delivery, orders, product & stock, returns & damages and technical, if you are struggling to find the answer to your question please do not hesitant to contact us on +44 (0) 1427 617113

Customer Services
What is your minimum order?
How do I see your trade prices?
I don’t want to order on the website, how else can I order?
Privacy Notice
Delivery
Delivery Information
What does TBC mean in the delivery price?
When will I receive my order?
2018 Delivery Dates
Orders
I am missing some items, what should I do?
When will my order be dispatched?
Can I add to an order?
Do you keep back orders?
Product & Stock
I have found an item cheaper elsewhere
Can I download the product images from your website to use on my own website?
Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
Technical
Cookies Policy
I am having problems using your website or logging in to my account
How do I change my personal details, password, email address, contact details?

Can't find what you are looking for?